Customer Satisfaction Can Be Defined by Comparing

question 41

Multiple Choice

Customer satisfaction can be defined by comparing:

• A)predicted service and perceived service.
• B)predicted service and desired service.
• C)desired service and perceived service.
• D)adequate service and perceived service.
• E)expected service and desired service.

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Definitions:

Extroverts

Individuals characterized by their outgoing, sociable, and energized by interactions with other people personality traits.

Virtue

A characteristic or attribute considered to possess moral goodness, and therefore, is appreciated as a cornerstone of a virtuous character.

Erikson

A psychologist best known for his theory on the psychosocial development of human beings, emphasizing eight stages from infancy to adulthood.

Integrity

The quality of being honest and having strong moral principles; moral uprightness.