A Customer Attempted to Pay His Bill with His American

question 2

Multiple Choice

A customer attempted to pay his bill with his American Express credit card;however,the service firm did not accept American Express.Which of the following components of the servuction model negatively influenced the customer's experience?

• A)servicescape
• B)organization and systems
• C)other customers
• D)contact personnel
• E)service providers

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Definitions:

Work-Related Values

The beliefs and priorities that individuals hold regarding their work life, including aspects such as job satisfaction, work-life balance, and career progression.

Foundation Competencies

Basic essential skills or abilities that are fundamental for performing a job or task effectively.

Diagnosis

The identification of the nature of an illness or other problem by examination of the symptoms.

Key KSAs

Essential knowledge, skills, and abilities required for effectively performing tasks or roles within a particular job or field.