According to the Servuction Model,factors That Influence the Customer's Service

question 7

Multiple Choice

According to the servuction model,factors that influence the customer's service experience include all of the following except:

• A)price.
• B)contact personnel/service providers.
• C)other customers.
• D)servicescape.
• E)organization and systems.

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Definitions:

Identity Crisis

A phase of exploration and questioning about one's sense of self and place in the world, often associated with periods of transition or stress.

Generativity Crisis

A stage in adult development where individuals contemplate their contributions to family, work, society, and future generations.

College

An institution of higher learning that offers undergraduate programs, typically leading to a bachelor’s degree.

Womb Envy

A concept proposed by psychoanalyst Karen Horney, suggesting that men may experience feelings of envy towards women's capability for motherhood.