A Customer Who Notices Dirty Silverware and a Dirty Floor

question 20

Multiple Choice

A customer who notices dirty silverware and a dirty floor in his/her favorite restaurant and loses his/her appetite has been influenced by which of the following components of the servuction model?

• A)servicescape
• B)organization and systems
• C)other customers
• D)contact personnel
• E)service providers

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Definitions:

Green Enterprises

Businesses that operate with a primary focus on sustainability, aiming to minimize environmental impact and embrace eco-friendly practices across their operations.

Safety Stocks

Additional quantities of inventory maintained to guard against uncertainties in demand or supply, ensuring that out-of-stock situations are minimized.

Economic Order Quantity

A formula designed to determine the optimal order size to minimize the costs of holding and ordering inventory.

Net Present Value

The calculation of the present value of an investment's expected cash inflows minus the costs.