If an Office Did Not Schedule as Many People as Were

question 11

Multiple Choice

If an office did not schedule as many people as were needed during a busy period,which of the following components of the servuction model has negatively influenced the customer's experience?

• A)servicescape
• B)organization and systems
• C)other customers
• D)contact personnel
• E)service providers

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Definitions:

Indirect Manufacturing Cost

Costs in the production process that cannot be directly traced to specific units of product, such as maintenance and facility costs.

Units Produced

The total number of complete products manufactured during a specific period.

Direct Costs

Expenses that can be directly attributed to the production of specific goods or services, such as raw materials and labor.

Merchandise Purchases

Transactions involving the buying of goods for resale by a retailer, wholesaler, distributor, or similar entity.