In General,service Quality Information Systems Focus on Two Types of Research

question 38

Essay

In general,service quality information systems focus on two types of research: customer research and noncustomer research.List the components of the service quality information system under the appropriate research heading.

---

Definitions:

Social Regulation

Rules and standards imposed by governments to protect public welfare, including health, safety, and the environment.

Industrial Regulation

This term pertains to government rules and laws aimed at supervising and controlling industry practices to ensure fair competition, quality standards, and consumer protection.

Production Process

The method or series of actions taken to manufacture goods or provide services, involving various stages of production from raw materials to finished products.

Consumer Product Safety Commission

A U.S. government agency responsible for protecting the public from unreasonable risks of injury or death associated with consumer products.