Which of the Following Statements Is NOT an Explanation for Why

question 25

Multiple Choice

Which of the following statements is NOT an explanation for why service consumers are particularly vulnerable to ethical misconduct?

• A)Services are often provided by boundary-spanning personnel.
• B)Variability in service performance is somewhat accepted.
• C)Reward systems are often outcome-based as opposed to behavior-based.
• D)Consumers are active participants in the production process.
• E)Other consumers are involved in the production process.

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Definitions:

Freedom Of Speech

The right to express opinions and ideas without fear of government censorship or punishment.

Marital Status

A legally defined condition of an individual in relation to marriage, such as single, married, divorced, or widowed.

U.S. Laws

The body of law in the United States, which includes federal and state statutes, regulations, and case law.

Civil Rights Act

The Civil Rights Act is landmark legislation in the United States that outlaws discrimination based on race, color, religion, sex, or national origin, initially aiming to end segregation in public places and ban employment discrimination.