All of the Following Are Customer-Directed Benefits Associated with Unconditional

question 24

Multiple Choice

All of the following are customer-directed benefits associated with unconditional guarantees except:

• A)guarantees that are invoked provide a measurable means of tracking poor service.
• B)customers perceive they are getting a better value.
• C)the perceived risk associated with the purchase is lower.
• D)the consumer perceives the firm to be more reliable.
• E)the guarantee helps consumers decide when comparing competing alternatives.

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Definitions:

Minimum Data Set

A standardized set of health care data points collected for the purpose of consistent assessment and comparison across various settings.

Long-Term Care

Services and support provided for individuals who cannot care for themselves due to aging, disability, or chronic illness, often including both medical and non-medical care.

OASIS Data Set

Represents a comprehensive assessment for adult home care patients to ensure appropriate care planning and outcomes monitoring.

Home Health

Medical care or supportive care provided by healthcare professionals in the patient's home, aiming to treat illness or disability.