Match the Appropriate Unique Service Feature with the Resulting Marketing

question 35

Multiple Choice

Match the appropriate unique service feature with the resulting marketing challenge the feature poses.
-Other customers are involved in the production process.

• A)intangibility
• B)inseparability
• C)heterogeneity
• D)Perishability

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Definitions:

Rating Error

Mistakes or biases that can occur during the evaluation of employee performance, affecting the fairness and accuracy of appraisals.

Administrative Reason

A justification or cause related to management or procedural issues within an organization.

Merit Pay

A salary increase awarded to employees based on their job performance, used as a tool for motivation and encouragement of high performance.

Performance Appraisals

A systematic evaluation of an employee's performance in their job roles over a specific period.