Which of the Following Statements Regarding Customer Satisfaction Is Correct

question 25

Multiple Choice

Which of the following statements regarding customer satisfaction is correct?

• A)The average business hears from 85% of its unhappy customers.
• B)For every complaint received,9 or 10 people actually have the same problem.
• C)Complainers are more likely to do business with you again than noncomplainers.
• D)The average person with a problem tells more than 20 people.
• E)Customers who have their complaints resolved tell an average of 15 people.

Identify strategies to address common fears and misconceptions among preschoolers.

Grasp the psychological and emotional development of preschoolers, including the concept of magical thinking.

Acknowledge the importance of safety, nutrition, and physical activities for preschoolers.

Comprehend the evolution of language skills and cognitive abilities in preschool-aged children.

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Definitions:

Observational Learning

Learning that occurs through observing and imitating another’s behavior.

Frustration-Aggression Theory

A psychological theory suggesting that the occurrence of aggressive behavior arises from frustration, which is the result of blocked goals or achievement.

Identity Crisis

A period of uncertainty and confusion in which a person's sense of identity becomes insecure, typically due to a change in their expected aims or role in society.

Cognitive Dissonance

The mental discomfort experienced by a person who holds two or more contradictory beliefs, ideas, or values at the same time.