Which of the Following Statements Is NOT Correct

question 26

Multiple Choice

Which of the following statements is NOT correct?

• A)Service consumers are more brand loyal.
• B)Personal sources of information are more important to service consumers versus nonpersonal sources.
• C)Service consumers have fewer alternatives to consider.
• D)Self-service is a viable alternative for many services.
• E)Customers always prefer customized services to standardized services.

Understand the definition and types of power within organizations.

Recognize the role of a supervisor in implementing change and resolving conflicts.

Identify different sources of power (position, personal, expert, coercive) and their impact on organizational behavior.

Describe Lewin's model of change and its relevance to organizational change.

---

Definitions:

Union Democracy

Union democracy refers to the practice and principle of democratic governance within labor unions, where decisions are made through the voting and participation of its members.

Union Suppression

Tactics used by employers or governments to inhibit union formation, diminish the power of existing unions, or discourage union membership and activities.

Suppression Strategy

Tactics employed by employers to inhibit or disrupt the efforts of workers to organize or unionize, often through intimidating or discouraging actions.

Democratic Processes

Procedures that are guided by principles of democracy, allowing for equitable participation and decision-making within organizations or communities.