The Postpurchase Model That Is Based on the Idea That

question 22

Multiple Choice

The postpurchase model that is based on the idea that in a service encounter,customers and employees perform roles,and that satisfaction is a function of role congruence is called:

• A)the dissonance model.
• B)the perceived-control model.
• C)the expectancy disconfirmation model.
• D)the script perspective.
• E)the servuction model.

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Definitions:

Comorbid

The co-occurrence of two or more disorders or diseases in the same individual, often complicating the diagnosis, treatment, and prognosis of each.

Cocaine Use Disorder

A medical condition characterized by uncontrolled cocaine use, leading to significant distress or impairment.

Bipolar Disorder

A mental health condition characterized by extreme mood swings that include emotional highs (mania or hypomania) and lows (depression).

Polysubstance

The use of multiple drugs simultaneously or at different times within a short period, often with the intention of enhancing or counteracting the effects of another substance.