Which of the Following Formulas Correctly Illustrates the Expectancy Confirmation

question 12

Multiple Choice

Which of the following formulas correctly illustrates the expectancy confirmation theory?

• A)Confirmation = Customer satisfaction − Perceptions −Expectations
• B)Customer satisfaction = Perceptions≤Expectations
• C)Customer satisfaction = Perceptions ≥Expectations
• D)Customer satisfaction = Perceptions + Expectations
• E)Confirmation = Customer satisfaction≥Expectations

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Definitions:

Enforceable

describes a contract or covenant that can be legally imposed or carried out through legal action.

Incapacitated

A state where an individual is unable to take care of themselves or manage their affairs due to physical or mental limitations.

Contract Law

The body of law that governs the creation, enforcement, and interpretation of agreements between parties.

Jurisdictions

The official power to make legal decisions and judgments, often within a specified geographic area or over certain types of legal cases.