The ____ Model Helps Explain the Effects of the Service

question 41

Multiple Choice

The ____ model helps explain the effects of the service environment on consumer behavior.

• A)servuction model
• B)scale of market entities
• C)conceptual model of service quality
• D)service blueprint
• E)stimulus-organism-response

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Definitions:

Resonance Forms

Different Lewis structures for a single molecule that cannot be represented by only one structure but by the hybrid of these structures, showing delocalized electrons.

Enolate Ion

A negatively charged ion formed by the deprotonation of an alpha carbon to a carbonyl group in an aldehyde or ketone.

Acetophenone

Acetophenone is an aromatic ketone, known as the simplest aromatic ketone, used as a precursor in the synthesis of fragrances and resins.

β-diketone

A type of organic compound containing two keto (carbonyl) groups separated by a carbon atom, often depicted as RC(=O)CH2C(=O)R'.