When Developing Servicescapes,firms Recognize That Their Physical Environment Will Affect

question 38

Multiple Choice

When developing servicescapes,firms recognize that their physical environment will affect employees and customers.This is due primarily to:

• A)inseparability.
• B)intangibility.
• C)heterogeneity.
• D)perishability.
• E)socialization.

---

Definitions:

Manufacturing Department

A division within a company that is responsible for the production of goods or products.

Required Products

Products or services that are essential for completing a task or process within an organization or project.

Role Ambiguity

A situation where the expectations and responsibilities of a position are unclear, leading to confusion and potential conflict.

Coping Behavior

Actions taken to manage internal and external demands and conflicts that are taxing or exceeding the resources of the person.