Which of the Following Is NOT a Component of a Service

question 37

Multiple Choice

Which of the following is NOT a component of a service firm's physical evidence?

• A)parking
• B)employee appearance
• C)billing statements
• D)business equipment
• E)customer satisfaction

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Definitions:

Percuss

To tap or strike the body lightly, especially in a medical examination to determine the condition of the underlying tissue or organ by the sound produced.

Pyridium

A medication commonly used to ease the pain, irritation, or urgency caused by urinary tract infections by numbing the bladder and urethra.

Urinary Incontinence

The loss of bladder control leading to the unintended release of urine.

Toileting

The process of assisting or managing personal hygiene and excretion, often used in healthcare to refer to helping patients use the toilet.