Which of the Following Is an Example of Sensitivity Training

question 12

Multiple Choice

Which of the following is an example of sensitivity training?

• A)having new bus drivers spend their first week on the help desk instead of the bus
• B)having store employees play roles of service representative and customer
• C)having hotel employees play roles of check-in clerk and hotel guest
• D)presenting stereotypical examples of a customers from hell with suggestions for ways todeal with each type
• E)having airline employees meet with a counselor on a regular basis ​

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Definitions:

Freight-In Account

An accounting term for the cost of transporting goods into a business, which is part of the cost of goods sold.

Income Summary

An account in the ledger that is used during the closing process to collect all the temporary account balances before transferring the net result to the capital account.

Purchases

The acquisition of goods or services by a company for use in its operations or for resale.

Income Summary Account

The income summary account is used during the closing process to compile all income and expense transactions, facilitating the determination of a business's net income.