List the Five Dimensions of Service Quality

question 12

Essay

List the five dimensions of service quality.Which dimension is typically rated by customers as the most important? Which is typically rated as the least important?

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Definitions:

Book Value

The value of a company's assets as recorded on its balance sheet, which may differ from their market value.

Excess Land Allocation

The process of distributing land beyond what is needed for operational purposes, often for sale or development.

Book Value

The net value of a company's assets as found on its balance sheet, calculated as total assets minus intangible assets (patents, goodwill) and liabilities.

Consolidated Net Income

The total net income of a parent company and its subsidiaries after eliminating intra-group transactions and distributions.