Discuss the Customer Profiles Developed to Assist Customer Contact Personnel

question 36

Essay

Discuss the customer profiles developed to assist customer contact personnel in dealing with "customers from hell."

---

Definitions:

Biologically Influenced

Characteristics or behaviors that are affected or determined by genetic, biochemical, or physiological factors.

Androgyny

Possessing both male and female characteristics.

Gender Schema

A cognitive framework that organizes information pertaining to gender, influencing how individuals process and interpret gender-related information.

Sexual Orientation

A person's pattern of emotional, romantic, or sexual attraction to others, based on their gender.