The Culture Change Program That Teaches Personnel to Flowchart Their

question 7

Multiple Choice

The culture change program that teaches personnel to flowchart their activities and to re-engineer the process to better serve their customers is called:

• A)"change the way we work."
• B)"orientation change."
• C)"change the way you work."
• D)"customers are your customers."
• E)"putting the customer first."

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Definitions:

Scope

The extent or range of coverage, application, or operation; the breadth of something.

Interests

Refers to the preferences or desires individuals or groups have, which often guide their actions and decisions.

Positions

The locations or roles assigned to individuals or things in relation to others within a structure, system, or context.

BATNA

Best Alternative To a Negotiated Agreement; the best course of action that a party can take if negotiations fail and an agreement cannot be reached.