Which of the Following Statements Regarding Customer Satisfaction Is Incorrect

question 22

Multiple Choice

Which of the following statements regarding customer satisfaction is incorrect?

• A)Bad news is communicated to more people than good news.
• B)Complainers are more likely to do business with you again than noncomplainers.
• C)The average business hears from more than 10% of its unhappy customers.
• D)For every complaint received,26 customers actually have the same problem.
• E)Of customers who have their complaints resolved quickly,95% will continue to conduct business with the firm.

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Definitions:

Nonslip Footwear

Shoes designed with a special sole to prevent slipping, often used in clinical settings to reduce the risk of falls among patients and healthcare workers.

Allergic

An abnormal and often hypersensitive reaction of the immune system to certain substances or allergens, such as pollen, food, or dust.

Fire Extinguisher

A device containing an agent that can be discharged to extinguish a fire.

Pull The Alarm

An action taken to activate an emergency signal or alert system, typically in response to a fire or another immediate threat.