Of the Following Customer Satisfaction Measurement Methods,which Is the Most

question 27

Multiple Choice

Of the following customer satisfaction measurement methods,which is the most effective in producing meaningful results?

• A)the "Scale of 100" approach
• B)personal interviews
• C)the "very dissatisfied/very satisfied" approach
• D)the combined approach
• E)employee surveys

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Definitions:

High-Low Method

A method applied in managerial accounting that calculates fixed and variable expenses by assessing the maximum and minimum activity levels.

Least-Squares Regression

A statistical method used to determine and approximate the relationship between variables, minimizing the squared differences between observed and predicted values.

Fixed Cost

Costs that do not vary with the level of production or sales, remaining constant regardless of business activities.

High-Low Method

A technique used in cost accounting to estimate variable and fixed costs by analyzing the highest and lowest levels of activity and their associated costs.