The Zone of Tolerance Is Defined as the Difference Between

question 8

Multiple Choice

The zone of tolerance is defined as the difference between:

• A)predicted service and perceived service.
• B)predicted service and desired service.
• C)desired service and adequate service.
• D)adequate service and perceived service.
• E)expected service and desired service.

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Definitions:

Degrees Of Freedom

A statistical concept representing the number of independent values or quantities that can vary in the calculation of a statistic, critical in estimating population parameters.

Pooled Variance

A method used in statistics to estimate the variance of two or more populations when the assumption of equal variances is reasonable.

Sample Variances

The measure of variance calculated from a sample of a population, used to estimate the population variance.

Observational

Pertains to a research method in which behavior is observed and recorded without manipulating any variables.