The Switching Costs Associated with the Time It Takes Simply

question 18

Multiple Choice

The switching costs associated with the time it takes simply thinking about making a change in service providers are called _____ costs.

• A)emotional
• B)cognitive
• C)learning
• D)performance
• E)customer habit

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Definitions:

Cops

Law enforcement officers tasked with maintaining public order, preventing and investigating crimes.

Criminals

Individuals who have committed crimes, which are acts that violate the laws set forth by a legal system.

Communications Technologies

Tools and systems used for transmitting, receiving, and processing information.

Mass Media

Forms of communication, such as newspapers, magazines, radio, television, and the internet, that reach large audiences simultaneously.