Personal Factors That Are Stable Over Time and That Increase

question 4

Multiple Choice

Personal factors that are stable over time and that increase a customer's sensitivity to how a service should be best provided are referred to as:

• A)situational factors.
• B)explicit service promises.
• C)perceived service alternatives.
• D)transitory service intensifiers.
• E)enduring service intensifiers.

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Definitions:

Phagocytes

Cells responsible for defending the body by absorbing dangerous foreign materials, bacteria, and cells that are either dead or in the process of dying.

Monocytes

A type of white blood cell that plays a key role in the immune response, capable of differentiating into macrophages and dendritic cells.

Macrophages

A type of white blood cell part of the immune system, involved in the detection, phagocytosis, and destruction of bacteria and other harmful organisms.

Tumor Necrosis Factor (TNF)

A cell signaling protein (cytokine) involved in systemic inflammation and is part of the immune system's response to infections and diseases.