All of the Following Are Benefits of Customer Satisfaction Except

question 20

Multiple Choice

All of the following are benefits of customer satisfaction except:

• A)the firm is more insulated from price competition.
• B)the firm provides a positive work environment for its employees.
• C)positive word-of-mouth communications is generated from satisfied customers.
• D)satisfied customers make purchases more frequently.
• E)none of these are exceptions.

---

Definitions:

Fraternal Twins

Siblings born at the same time from two different eggs fertilized by two different sperm, genetically similar as ordinary siblings.

Identical Twins

Twins that develop from a single fertilized egg that splits and forms two embryos, sharing 100% of their DNA.

Intelligence Scores

Quantitative measures used to assess an individual's general cognitive abilities or intelligence quotient (IQ).

Correlation

A metric that reveals the degree of co-movement between two or more variables.