Under Which Subgroup of the Service Failure Category Relating to Customer

question 18

Multiple Choice

Under which subgroup of the service failure category relating to customer needs and requests would preparing a meal for a vegetarian fall?

• A)special needs
• B)customer preferences
• C)disruptive others
• D)customer errors
• E)level of attention

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Definitions:

Syntax

The set of rules that dictate the structure of sentences in a language, how words and phrases should be arranged to convey meaning.

Intellectual Disability

Significantly subnormal cognitive functioning. Also referred to as cognitive disability or mental retardation.

IQ

A measure of a person's intelligence as indicated by an intelligence test, expressed as a number relative to a statistical norm.

Social Promotion

The practice of advancing students to the next grade level regardless of their academic performance.