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The Distance Between a Customer's Expectations of a Service and the Perception

question 14

Multiple Choice

The distance between a customer's expectations of a service and the perception of the service actually delivered is called the _____ gap.


Definitions:

Generation Xers

Individuals born approximately between 1965 and 1980, known for their independent thinking and work-life balance.

Technology

The development of scientific knowledge as applied to machinery and devices.

Harmonious Organizational Environment

A workplace atmosphere characterized by cooperation and low conflict, fostering productivity and employee satisfaction.

Similarities

The state of being alike or sharing common features.

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