Examlex
The distance between a customer's expectations of a service and the perception of the service actually delivered is called the _____ gap.
Generation Xers
Individuals born approximately between 1965 and 1980, known for their independent thinking and work-life balance.
Technology
The development of scientific knowledge as applied to machinery and devices.
Harmonious Organizational Environment
A workplace atmosphere characterized by cooperation and low conflict, fostering productivity and employee satisfaction.
Similarities
The state of being alike or sharing common features.
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