The SERVQUAL Dimension That Is Typically Noted as the Most

question 13

Multiple Choice

The SERVQUAL dimension that is typically noted as the most important by customers is the ____ dimension.

• A)tangibles
• B)empathy
• C)responsiveness
• D)assurance
• E)reliability

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Definitions:

Discussion Method

A pedagogical approach that facilitates learning through interactive dialogue and debate among participants.

Dominated

Being controlled or heavily influenced by someone or something, often to a disadvantage.

Case Study Method

An instructional strategy that uses real or simulated scenarios for learners to analyze and learn from, typically involving detailed examination of a particular case.

Realistic

Pertains to representing or being in accordance with the external world and the actual experience; practical and feasible.