Employee Willingness to Perform and Employee-Job Fit Are Directly Related

question 11

Multiple Choice

Employee willingness to perform and employee-job fit are directly related to which of the following service quality gaps?

• A)knowledge gap
• B)standards gap
• C)delivery gap
• D)communications gap
• E)service gap

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Definitions:

Face Value

The nominal value printed on a financial instrument like a bond or stock certificate, not necessarily its current market value.

Effective Interest Rate

The actual cost of borrowing or the actual yield on savings, taking into account the compounding of interest over time.

Market Interest Rate

The prevailing rate of interest that is available on investments, influencing the cost of borrowing and lending money.

Periodic Bond Interest

Regular interest payments made to bondholders during the life of a bond.