Which of the Following Is a Major Criticism of the SERVQUAL

question 33

Multiple Choice

Which of the following is a major criticism of the SERVQUAL scale?

• A)The questionnaire is too short to adequately assess the dimensions.
• B)The five service quality dimensions do not hold up under statistical scrutiny.
• C)The results do not predict consumer purchase intention.
• D)The perceptions section is of no real value.
• E)More emphasis should be placed on the expectations section.

Explain the factors that influence the elasticity of supply and how it varies in the short run versus the long run.

Understand and identify the characteristics of perfectly elastic and inelastic demand curves.

Interpret economic scenarios to determine consumer behaviors related to elasticity and utility.

Differentiate between the impact of income changes on the demand for different goods.

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Definitions:

Balance

The ability to maintain stability of the body’s center of gravity over its base of support, achieved through various processes in the sensory and motor systems.

Canthi

The corners where the upper and lower eyelids meet, divided into medial and lateral canthi.

Eyelids

Foldable covers of skin that protect and moisturize the eyes while also controlling the amount of light that enters them.

Inner Surface

Refers to the inside or interior face of a structure or object.