The SERVQUAL Dimension That Is Typically Noted as the Least

question 30

Multiple Choice

The SERVQUAL dimension that is typically noted as the least important by customers is the ____ dimension.

• A)tangibles
• B)empathy
• C)responsiveness
• D)assurance
• E)reliability

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Definitions:

Consistent Service

The delivery of uniform and reliable services or support to customers over time.

Customers

Individuals or entities that purchase goods or services from a company.

National Polls

Surveys conducted on a wide scale, typically covering an entire nation, to measure public opinion on various topics, such as political preferences, social issues, or product popularity.

Americans

This term typically refers to people from the United States, but more broadly, it can denote individuals from the Americas continent.