Categorize Each of the Following Service Failures into Its Appropriate

question 13

Multiple Choice

Categorize each of the following service failures into its appropriate main service failure category.
-dirty silverware in a restaurant

• A)core service failures
• B)failures relating to customerneeds and requests
• C)failures relating to unprompted/unsolicited employee actions

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Definitions:

False Imprisonment

An act of restraining a person's freedom of movement without lawful justification.

Constrained

Restricted or limited in terms of actions, freedom, or possibilities.

Truth

The quality or state of being in accordance with fact or reality.

Privilege

A special right, advantage, or immunity granted to a particular person or group of people.