The SERVQUAL Dimension That Is Typically Noted as the Most

question 13

Multiple Choice

The SERVQUAL dimension that is typically noted as the most important by customers is the ____ dimension.

• A)tangibles
• B)empathy
• C)responsiveness
• D)assurance
• E)reliability

Understand the definition and significance of empathic responding in social work.

Distinguish between empathic and sympathetic responding, including examples.

Comprehend the characteristics of language used in an empathic response.

Understand the impact of price changes on consumer demand and the Slutsky equation.

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Definitions:

Free Cash Flow

The cash that a company generates after accounting for cash outflows to support operations and maintain its capital assets.

Expansionary Gaps

Situations where actual GDP exceeds potential GDP, leading to inflationary pressure due to high demand.

Contractionary Gaps

Contractionary gaps occur when an economy’s actual output is lower than its potential output, often leading to unemployment and underutilized resources.

Aggregate Demand

The total demand for all goods and services within an economy at various price levels, in a given time period.