Service Failures NOT Relating Toproblematic Customers Include

question 17

Multiple Choice

Service failures NOT relating toproblematic customers include:

• A)uncooperative customers.
• B)breaking company policies.
• C)drunkenness.
• D)admitted customer error.
• E)verbal and physical abuse.

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Definitions:

Panic Disorder

A mental health condition characterized by sudden and repeated episodes of intense fear accompanied by physical symptoms such as chest pain, heart palpitations, and shortness of breath.

Avoidance Behaviors

Avoidance behaviors are actions taken to prevent or evade a perceived threat or discomfort, often seen in anxiety and other psychological conditions.

Extinction

In psychology, the process by which a conditioned response decreases in frequency and eventually disappears.

Agoraphobia

An anxiety disorder involving intense fear and avoidance of situations where escape might be difficult or help might not be available, often leading to avoidance of public places.