The Manager of a Bank Branch Contacted Complaining Customers to Explain

question 34

Multiple Choice

The manager of a bank branch contacted complaining customers to explain how their voices resulted in bank policy changes.This is an example of which service recovery basic rule of thumb?

• A)Actively encourage complaints.
• B)Train employees.
• C)Empower the front line.
• D)Respond quickly.
• E)Close the loop.