During a Service Recovery Effort,the Employee Promptly Refunded the Customer's

question 20

Multiple Choice

During a service recovery effort,the employee promptly refunded the customer's money,but threw the money at the customer.As a result,the recovery effort violated the customer's ____ justice need.

• A)social
• B)procedural
• C)interactional
• D)distributive
• E)ethical

Understand the role and significance of mission statements, executive summaries, and company descriptions in business planning.

Discern the legal protections and tax implications of different business structures.

Grasp the process and significance of initial public offerings (IPOs) and venture capital in business expansion.

Recognize the role and impact of angel investors in financing new ventures.

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Definitions:

Convexity

A measure of the curvature in the relationship between bond prices and bond yields that demonstrates how the duration of a bond changes as the interest rate changes.

Modified Duration

A measure that estimates the price sensitivity of a bond to a one percent change in interest rates, adjusting for the changing yield to maturity.

Yield To Maturity

The total return anticipated on a bond if the bond is held until it matures.

Duration

A measure of the sensitivity of the price of a bond or other fixed-income investment to changes in interest rates, typically expressed in years.