Categorize Each of the Following Service Failures into Its Appropriate

question 25

Multiple Choice

Categorize each of the following service failures into its appropriate main service failure category.
-a sales clerk who excessively follows a customer throughout the store

• A)core service failures
• B)failures relating to customerneeds and requests
• C)failures relating to unprompted/unsolicited employee actions

---

Definitions:

Internal Operations

Processes, procedures, and practices carried out within an organization to ensure its effective functioning and to achieve its goals.

Electronic Privacy Information Center

A public interest research group focusing on emerging civil liberties issues and protecting privacy, the First Amendment, and constitutional values in the information age.

Freedom of Information Act

A law that allows for the full or partial disclosure of previously unreleased information and documents controlled by the government.

National Security Council

A governmental body responsible for advising the President on matters of national security and foreign policy.