Categorize Each of the Following Service Failures into Its Appropriate

question 8

Multiple Choice

Categorize each of the following service failures into its appropriate main service failure category.
-a customer who orders a hamburger medium rare and receives it well-done

• A)core service failures
• B)failures relating to customerneeds and requests
• C)failures relating to unprompted/unsolicited employee actions

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Definitions:

Cerebral Cortex

The outer layer of the cerebrum composed of gray matter and consisting mainly of nerve cell bodies.

Alpha Rhythm

A pattern of smooth, regular electrical oscillations in the human brain typically occurring when a person is awake but relaxed, usually in the frequency range of 8-12 Hz.

Theta Rhythm

A pattern of brainwave activity, typically in the range of 4-8 Hz, associated with stages of sleep and meditative states.

Limbic System

In vertebrates, an action system of the brain. In humans, plays a role in emotional responses, motivation, sexual behavior, autonomic responses, and biological rhythms.