Categorize Each of the Following Service Failures into Its Appropriate

question 23

Multiple Choice

Categorize each of the following service failures into its appropriate main service failure category.
-disruptive customers

• A)core service failures
• B)failures relating to customerneeds and requests
• C)failures relating to unprompted/unsolicited employee actions

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Definitions:

Acquisition Date

The date on which control of the assets and operations of an acquired company is transferred to the buyer.

Acquired Goodwill

The excess of the purchase price over the fair value of the net assets acquired in a business combination, reflecting intangible assets like brand reputation, customer relationships, etc.

Impairment

A reduction in the recoverable amount of a fixed asset or goodwill below its carrying amount, leading to an adjustment in the value of the asset on the balance sheet.

Consideration Transferred

The total amount of cash, assets, or other resources given up by an acquiring entity to obtain control of another business in a business combination.