Categorize Each of the Following Service Failures into Its Appropriate

question 4

Multiple Choice

Categorize each of the following service failures into its appropriate main service failure category.
-a disabledindividual who isunable to gain access to the managing partner's office

• A)core service failures
• B)failures relating to customerneeds and requests
• C)failures relating to unprompted/unsolicited employee actions

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Definitions:

Conflict Theory

A theory that views social life as a competition, focusing on the conflicts between groups over resources or power.

Macro-level Focus

is an analytical perspective in sociology that examines large-scale social processes and structures, overlooking individual behaviors to understand societal trends.

Large-scale Structures

Complex and overarching societal frameworks and institutions that organize and influence patterns of social behavior on a broad level.

Institutions

Established societal practices and organizations that structure behavior and interactions within a community or society.