All of the Following Are Organization-Directed Benefits Associated with Offering

question 35

Multiple Choice

All of the following are organization-directed benefits associated with offering unconditional guarantees except:

• A)the guarantee forces the firm to focus on the customer's definition of good service.
• B)the guarantee states a clear performance goal that is communicated to employees.
• C)offering the guarantee forces the firm to examine its entire service delivery system for failure points.
• D)the guarantee provides a means to avoid bankruptcy.
• E)the guarantee can be a source of pride and provide a motive for team building within the firm.

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Definitions:

Gender-Role

Expectations and behaviors considered appropriate for individuals based on their perceived or assigned gender.

Gender-Role

pertains to the behaviors, attitudes, and expectations deemed culturally appropriate for individuals based on their perceived or actual gender.

Undifferentiated

In the context of marketing, it refers to a strategy that targets the market as a whole rather than focusing on segmentation; in psychology, it may refer to a lack of distinct identity or clarity in certain areas.