Which of the Following Is NOT a Component of a Service

question 27

Multiple Choice

Which of the following is NOT a component of a service quality information system?

• A)mystery shopping
• B)customer retention interviews
• C)after-sale surveys
• D)employee surveys
• E)total market service quality surveys

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Definitions:

Ladder Logic

A graphical programming language used to develop software for programmable logic controllers (PLCs) that resembles an electrical schematic of relay logic.

Parallel Connections

Refers to multiple network or circuit connections that operate simultaneously alongside each other, sharing the load or data.

Branches

Instructions within a programming or control logic context that cause the execution flow to diverge based on certain conditions.

Output Instruction

In PLC programming, an Output Instruction is used to control the state of an output based on the logic implemented in the program.