Which of the Following Service Audit Question Does NOT Belong

question 23

Multiple Choice

Which of the following service audit question does NOT belong within the external service value component?

• A)How does the firm measure value?
• B)How is information on customer perceptions of the firm's value shared within the company?
• C)Does the firm actively measure the gap between customer expectations and perceptions of services delivered?
• D)Is service recovery an active strategy discussed among management and employees?
• E)Are employees aware of internal and external customers?

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Definitions:

Assessed Value

The dollar value assigned to a property for purposes of taxation by the government.

PST

Provincial Sales Tax, which is a tax levied by individual provinces in Canada.

Term Test

An examination conducted during the academic term to assess a student's understanding of the course material covered up to that point.

Average Score

The sum of all individual scores divided by the number of scores, used to find the typical or middle value in a set of numbers.