Which of the Following Is NOT One of the Key

question 6

Multiple Choice

Which of the following is NOT one of the key relationships that comprise the market-focused management approach?

• A)inconsistency of the service strategy with the systems
• B)firm's service strategy must be communicated to its customers
• C)firm's service strategy needs to be communicated to the firm's employees
• D)the customer/service provider interaction
• E)the impact of organizational systems upon the customer's service experience

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Definitions:

Contingent

Depending on something else that might or might not happen, often used to describe conditional situations or employment.

Contingency Approach

An approach to management that recognizes that there is no one best way to manage and that an appropriate management style depends on the demands of the situation.

Systematic Improvement

An organized method of identifying and implementing the best practices to enhance efficiency, quality, and outcomes.

Scientific Management

A management theory that advocates for the scientific study of work methods to improve efficiency and productivity by optimizing tasks and work processes.