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The________ and________ steps of the planned change process mirror Lewin's change phase.
Social-cognitive Psychologists
Experts who study how cognitive, psychological, social, and emotional factors influence human behavior in social contexts.
Projective Tests
Psychological assessments that use ambiguous or unstructured test materials to elicit responses that reflect the respondent's personality traits, fears, and desires.
High-interest Credit Cards
Credit cards that charge high rates of interest compared to others, often leading to higher costs for borrowers who carry a balance.
Self-serving Bias
A common tendency to attribute one's successes to personal traits and failures to external factors, protecting self-esteem.
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