Of the Five Activities That Make a Firm Customer-Centric, Coordination

question 3

Multiple Choice

 Of the five activities that make a firm customer-centric, coordination involves

• A) using informal methods such as culture and incentives to encourage people in the organization to come together in the spirit of serving customers.
• B) developing relationships with parties outside a firm to increase the value of the firm's offerings.
• C) helping employees at a firm develop the right skills needed to better serve customers.
• D) creating structural mechanisms at a firm that allow employees across silos to organize their activities to focus more exclusively on creating value for customers.

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Definitions:

Duty of Competence

A legal obligation requiring lawyers to possess the necessary skill, knowledge, and ability to represent a client effectively.

Client Confidentiality

The ethical and legal duty of professionals, especially in legal and medical fields, to keep information about their clients strictly private.

Harmful Act

Harmful act refers to an action that causes injury or damage to another person or their property.

Legal Action

A lawsuit or proceeding in a court of law involving the enforcement or protection of a legal right or the imposition of legal penalties.