Which of the Following Statements Is True About the Various

question 35

Multiple Choice

 Which of the following statements is true about the various customer metrics?

• A) The new customer metric is measured by the total number of positive feedbacks received from new and existing customers.
• B) Some companies find it valuable to monitor the amount customers spend on their products relative to all other products.
• C) Retaining existing customers to maintain or increase market share is not an easy task.
• D) Customer satisfaction is one of the metrics that is the most objective and quantitative.

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Definitions:

Ruminants

A group of herbivorous mammals that are able to acquire nutrients from plant-based food by fermenting it in a specialized stomach prior to digestion, mainly through microbial actions.

Cellulose

Tough, insoluble polysaccharide of glucose monomers; the major structural material in plants.

Microbes

Microscopic organisms, including bacteria, viruses, fungi, and protozoa, that can be either beneficial or harmful to other organisms.

Bicarbonate

A negatively charged ion that plays a significant role in maintaining the pH balance of blood and other fluids in the body.