Mona Has an Employee Who Is Very Skilled Yet Lacks

question 1

Multiple Choice

 Mona has an employee who is very skilled yet lacks the motivation to function at his best. Based on Hersey and Blanchard's situational theory, Mona should

• A) be directive.
• B) act as a guide.
• C) focus on delegation.
• D) offer support.

Understand the concept of learning as a change in behavior resulting from experience.

Explain the processes and effects of observational learning and social learning theory.

Distinguish between reflexes, instincts, and learned behaviors.

Understand the ethical considerations and criticisms in the study of behavior.

---

Definitions:

Total Integration

A strategy or process that involves combining all functions, processes, and systems within an organization to work as a cohesive unit.

Performing Stage

The fourth phase in the Tuckman model of team development, characterized by high levels of cooperation, unity, and productivity.

Decentralised Communication Network

Allows all members to communicate directly with one another.

Interacting Groups

Collections of individuals who communicate and work together, influencing each other’s behavior and outcomes through their interactions.