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List the characteristics of successful change leaders.
Threatening Words
Language used to express intentions of harm or intimidate someone, creating a feeling of fear or danger.
Goodwill
The value of a company's brand reputation, customer loyalty, and other intangible assets.
Legal Action
The process of using the formal judicial system to resolve disputes, enforce laws, or seek justice.
Adjustment Message
A communication intended to address and resolve a complaint or dissatisfaction expressed by a customer or client.
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